Refund policy

Need help with your order or have questions? Click on one of the sections below to find the answer.

If you still can’t find an answer to your questions, please email our Customer Support Team at support@kratomwarehouse.com.

Returns

Unused products can be returned within 30 calendar days of the delivery date. Unfortunately, we cannot issue refunds for products that have been opened or used. The following conditions apply:

Product(s) must be unopened in their original condition.
The customer is responsible for the cost of the return shipment.

Return Instructions

Package and ship via your preferred carrier.
Return shipments should be sent to the following address:
Kratom Warehouse: 655 N Five Mild Rd, Boise, ID 83713

Refunds

How do I request a refund?

Contact support@kratomwarehouse.com to request a refund.

Please provide the following information:

Name
Email address associated with order
Order Number
Product Name & Quantity
Reason for refund request

Refund Options

We will send you an email confirmation once we have received the returned product(s).

You have three refund options:

Exchange your product for another at an equal or lower price.
Receive store credit that can be used in the future
Receive a refund using your original payment method

FAQ

How long will it take to get my refund?

Your refund will be processed within 5-7 business days. The original payment method will be credited.

What if my product is damaged in transit?

Kratom Warehouse is not responsible for packages that are damaged, lost, or stolen after delivery confirmation.

Use order tracking to view the status of your package in transit. Please contact the carrier for questions about delayed, damaged, lost, or stolen packages.

What if I received the wrong product?

Contact support@kratomwarehouse.com.