Learn about Kratom Warehouse’s shipping methods, restrictions, and more.
If you still can’t find an answer to your questions, please fill out our Contact Form or email our Customer Support Team at support@kratomwarehouse.com.
Order Processing
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.Â
Shipping Methods
Kratom Warehouse uses UPS for all shipments.
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| UPS Ground | 2-5 Days | Calculated at checkout |
| UPS 2nd Day Air® | 2 Days | Calculated at checkout |
| UPS Next Day Air® | 1 Day | Calculated at checkout |
International Delivery
Unfortunately, we are unable to ship outside of the United States.
Due to state and local laws, we are unable to ship kratom to specific geographic locations. We will do our best to update this list as changes occur.
We do not ship to the following states:
- Alabama
- Arkansas
- Indiana
- Rhode Island
- Vermont
- Wisconsin
We do not ship to the following counties and cities:
- San Diego, CA
- Parker, and Monument, CO
- Sarasota County, FL
- Jerseyville, Alton, Edwardsville, IL
- Ascension, Rapides, Grant Parishes, LA
- Union County, MSÂ
Free Shipping
Customers who spend at least $50 qualify for free shipping. The qualifying amount does not include shipping, taxes, or fees.
UPS Ground is the free shipping method for qualifying orders.
Order Tracking
Log in to your account, go to the “Orders” tab, then tap “Track.”
Lost & Delayed Orders
Kratom Warehouse is not responsible for packages that are damaged, lost, or stolen after delivery confirmation.
Use order tracking to view the status of your package in transit.
Please contact the carrier for questions about delayed, damaged, lost, or stolen packages.
Returns & Exchanges
Please visit our Refund Policy page for details.